Privacy Policy

Privacy Policy

Last Updated: September 4, 2026

Nortivo operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Nortivo is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details — name, billing/shipping address, phone number, and email address
  • Payment information — processed securely by our third-party payment providers (we do not store full card numbers)
  • Account information — username, password, preferences and settings
  • Order and transaction information — items viewed, added to cart or wishlist, purchased, returned or exchanged
  • Communications — anything you share with us when contacting customer support
  • Device and usage information — browser type, IP address, and how you navigate our site

Where This Information Comes From

  • Directly from you — when you create an account, place an order, or contact us
  • Automatically through the Services — via your device and browser as you use our site, including cookies and similar technologies
  • From our service providers — partners who help us run payment processing, shipping, and analytics
  • From our business partners — advertising and marketing partners we work with

How We Use Your Personal Information

  • To provide and improve the Services — fulfilling your orders, processing payments, managing your account, arranging shipping, handling returns and exchanges, and tailoring your shopping experience
  • Marketing and advertising — sending promotional emails or showing relevant ads, including based on items you've viewed or purchased (only where you've consented, as required)
  • Security and fraud prevention — protecting your account and our store against fraudulent or unauthorized activity
  • Customer support — responding to your questions and requests
  • Legal compliance — meeting our obligations under applicable law, or responding to lawful requests from authorities

How We Disclose Personal Information

We do not sell your personal information. We may share it in the following circumstances:

  • With Shopify and other service providers who perform tasks on our behalf, such as payment processing, fulfillment, shipping, and cloud storage
  • With marketing and advertising partners to help us reach relevant customers — these partners handle your information under their own privacy policies
  • When legally required — to comply with applicable law, respond to valid legal requests, or protect our rights and the safety of our customers
  • In a business transfer — such as a merger, acquisition, or sale of assets

Our Relationship with Shopify

Our Services are hosted by Shopify, which also collects and processes information about your use of our store in order to provide and improve the platform. Some of this data may be used by Shopify in aggregate across its network of merchants to power features such as fraud prevention. Shopify is responsible for its own processing of your data in these cases — you can learn more in Shopify's Consumer Privacy Policy.

Third-Party Websites and Links

Our Services may contain links to websites operated by others. We're not responsible for the privacy practices or content of those sites, and we'd encourage you to review their policies before sharing any information with them.

Children's Data

Our Services are not directed at children, and we do not knowingly collect personal information from anyone under the age of 16 (or the age of majority in your jurisdiction). If you believe we've inadvertently collected information from a child, please contact us so we can delete it.

Security and Retention

No method of transmission over the internet is completely secure, but we take reasonable technical and organizational measures to protect your information. We retain personal information only for as long as necessary to fulfill the purposes described above, or as required by law (for example, tax and accounting obligations).

Your Rights and Choices

Depending on where you live — including under Canada's PIPEDA, Australia's Privacy Act, and New Zealand's Privacy Act — you may have rights to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your personal information, subject to certain exceptions
  • Withdraw consent to marketing communications at any time via the unsubscribe link in our emails
  • Complain to us directly, or to your local data protection / privacy authority, if you believe we've mishandled your information

To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request.

International Transfers

Because we use service providers based in different countries, your information may be stored or processed outside the country you live in, including in the United States. We take steps to ensure appropriate safeguards are in place for these transfers, as required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post the revised policy here and update the "Last Updated" date above.

Contact

If you have questions about this Privacy Policy or would like to exercise your rights, please contact us at nortivostoresupport@gmail.com.