Shipping Policy

Shipping Policy

Last Updated: September 4, 2026

Processing Time

Orders are typically processed within 1–5 business days (excluding weekends and holidays). You'll receive a confirmation email once your order ships.

Where Your Order Ships From

Our products ship from our US warehouse as well as partner warehouses located overseas. Depending on the item and its availability, your order may come from whichever location gets it to you fastest.

Shipping Times

Delivery times vary depending on your location:

  • United States: 7–12 business days
  • Canada: 10–18 business days
  • Australia: 12–20 business days
  • New Zealand: 12–20 business days

These are estimates only, calculated from the date your order ships (not the order date). Occasional delays can happen due to customs clearance, weather, courier volume, or other circumstances outside our control.

Expedited shipping options, if available, will display estimated delivery times at checkout.

Tracking Your Order

Once your order ships, we'll email you a tracking number so you can follow its journey using the carrier's website or the link provided.

Multiple-Item Orders

If you order more than one item, they may ship separately from different warehouses so each one reaches you as quickly as possible. This means you could receive your items on different days — in that case, you'll be given a separate tracking number for each shipment.

Shipping Address

It's your responsibility to provide a complete and accurate shipping address at checkout. We're not able to offer refunds for packages sent to an incorrect address supplied by the customer, so please double-check your details before placing your order.

We'd also recommend adding a phone number at checkout — it helps our carriers reach you quickly if there's ever an issue with delivery.

Risk of Loss

Once your package is handed off to the carrier, responsibility for it transfers to you. If a package is refused or left unclaimed, you'll be responsible for any resulting costs, and a refund (if applicable) will only be issued once we've received the returned item back in its original condition.

Customs, Duties, and Taxes

Depending on your country, customs duties, import taxes, or other fees may apply and are the responsibility of the recipient. These charges are outside our control and vary by destination. Orders shipped within the United States typically won't incur additional customs fees.

Damaged or Lost Packages

If your package arrives damaged, please contact us within 7 days along with photos of the damage.

If your package appears to be lost, please reach out once the expected delivery window has passed so we can look into it with the carrier.

Order Confirmation

Once your payment has been processed, you'll receive an order confirmation email to the address provided at checkout. Processing of your order begins right after this confirmation is sent.

Contact

For any shipping questions, reach out anytime at nortivostoresupport@gmail.com and we'll be happy to help.