Return and Refund Policy
Return and Refund Policy
Introduction
This Return and Refund Policy applies to purchases made from Rolf Beck E-Commerce (the “Seller,” “we,” “us,” or “our”). It is designed for customers in the United States.
Return Eligibility
You may return most new, unused, and undamaged items within 30 days of the delivery date for a full refund of the product price (excluding original shipping costs, unless the return is due to our error).
To be eligible:
- Items must be in original condition, with all original packaging, tags, accessories, and documentation.
- Proof of purchase (order number or receipt) is required.
- Certain items may be non-returnable, including personalized/custom items, digital downloads, perishable goods, intimate apparel, or items marked as final sale.
How to Initiate a Return
Contact us at [insert contact email / address] with your order number and reason for return. We will provide return instructions and, if applicable, a return authorization.
Return Shipping
You are responsible for return shipping costs unless the item is defective, damaged in transit due to our packaging, or we sent the wrong item. We recommend using a trackable shipping method. We are not responsible for items lost in return transit.
Refunds
Once we receive and inspect the returned item (usually within 5–7 business days), we will process your refund. Refunds are issued to the original payment method within 5–10 business days after approval. Original shipping charges are non-refundable except in cases of our error.
If the item shows signs of use, damage, or missing components beyond what is needed to inspect it, we may reduce the refund amount or refuse the return.
Exchanges
We do not offer direct exchanges. Please return the original item for a refund and place a new order.
Damaged or Defective Items
Contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or refund at our discretion.
Non-EU / International Note
This policy applies to U.S. customers. Customers outside the U.S. are subject to the return terms applicable in their jurisdiction or as otherwise stated at checkout.
Contact
For questions about returns or refunds, contact us at [nortivostoressupport@gmail.com].